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Electronic Resources Troubleshooting

Report a Problem With an E-Resource

If you are unable to immediately connect to an e-resource:

  • Occasionally, a resource may be temporarily unavailable.  If this happens, wait and try again in a few minutes.  
  • Some resources have a limited number of simultaneous users and may be temporarily unavailable due to a high volume of usage.  

If a resource is consistently unavailable, please report the problem via email or you can call the library during business hours at 316.322.3234.   Please be specific about the nature of the problem and any error messages you received.  We will attempt to solve any problems as soon as possible.

If you need assistance in using an online resource, please contact the Libraries & Archives at 316-322-3234, or the online chat service Ask a Librarian.