Your password may have expired or you accidentally typed the password incorrectly three or more times. Either of these will block your access to library databases and resources.
If these do not work, your password has probably expired and needs to be reset.
This type of error usually occurs when a link is bad on the web site. Please be sure you are using links from the Butler Community College Libraries & Archives web site and not a bookmarked link.
You may need to clear the cache and delete your cookies.
It could also be that the Libraries & Archives has a limited number of simultaneous users and the maximum number of users are logged in. Try again in a few minutes.
Possible issues:
EZproxy is unable to connect to the resource. It may be that:
If you are having difficulty retrieving PDF documents, it may help if you first save the file to your computer and print it from there. Save the file using the save icon located in Adobe Acrobat Reader instead of the File menu. To print a file, click the print icon on Adobe Acrobat Reader instead of choosing print from the File menu. If you are still encountering problems you may need to upgrade to the latest version of Adobe Acrobat Reader. Upgrading to the latest version will usually solve most common PDF loading/viewing problems.
If a message like the following displays after clicking on an e-resource link, copy and paste the message into an email and send to lwnixon@butlercc.edu. This message indicates that the e-resource needs to be added to the proxy system. The problem will be corrected as soon as possible.
To allow http://www.hopewell.edu to be used in a starting point URL, your EZproxy administrator must first authorize the hostname of this URL in the config.txt file.
Within this database's section of config.txt, either the following line must be added:
Host www.hopewell.edu
or, alternatively, a RedirectSafe for this host or domain may be appropriate.