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Electronic Resources Troubleshooting

This guide includes fixes for common issues when attempting to use Butler Libraries online resources.

Firefox Information

firefox iconMore information about clearing the cache in Firefox can be found here:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Firefox Keyboard Shortcut

Windows: Ctrl + Shift + Del

Mac:  apple command key symbol + Shift + Del

 

Ctrl = Control key

Shift = Shift key

Del = Delete key

apple command key symbol = Apple Command Key

Firefox Alternative Method

  1. Click on the three horizontal lines (menu button) in the upper-right corner of the browser.
  2. Select Options
  3. Select Privacy & Security 
  4. Select Clear Data in the Cookies and Site Data area.
  5. Select Cached Web Content in the pop-up window.
  6. Choose Clear.