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Electronic Resources Troubleshooting

This guide includes fixes for common issues when attempting to use Butler Libraries online resources.

Report a Problem With an E-Resource

If you are unable to immediately connect to an e-resource there may be a couple reasons why:

  • Occasionally, a resource may be temporarily unavailable. If this happens, please wait and try again in a few minutes.  
  • Some resources have a limited number of simultaneous users and may be temporarily unavailable due to a high volume of usage.  

If a resource is consistently unavailable, please report the problem via email or you can call the library during business hours at 316.322.3234. Please be specific about the nature of the problem and any error messages you received - screenshots are always appreciated! We will attempt to solve any problems as soon as possible.


If you need assistance in using an online resource, please contact the Libraries & Archives at 316-322-3234, lwnixon@butlercc.edu or the online chat service Ask a Librarian.